Card Messages
We provide a complimentary handwritten greeting card with every flower delivery. Messages are printed exactly as entered, so please proofread for errors. Feel free to get creative—we’ve seen it all!
Delivery & Pick-Up
We deliver Tuesday to Saturday. Same-day orders are offered Tuesday to Friday and must be placed by 11:00 AM. Orders placed after this time will be delivered our next business day.
Deliveries are handled by a courier called Trexity. Once your order is picked up, you'll receive an ETA via email or text and can track the courier in real-time. Delivery is guaranteed within four hours of pickup from our studio.
Delivery rates are based on postal codes and carrier pricing.
Recipient Not Home
If the recipient isn't home, we may leave the flowers at the door. In winter/colder months, a PIN will be provided to your recipient to ensure someone is home to receive the flowers as it will be too cold to leave them outside. Orders that must be redelivered are subject to a redelivery fee.
Curbside Pickup Hours
Tuesday: 2 PM – 6 PM
Wednesday – Friday: 10 AM – 6 PM
Saturday: 10 AM – 2 PM
Quality Guarantee
Flower lifespans vary, but we guarantee freshness for at least 48 hours. If you have concerns, email a photo and description to info@rikkimarcone.com. We may offer a replacement on the next business day.
Damages & Issues
Inspect your order upon arrival. If damaged, defective, or incorrect, contact us immediately for a free replacement of equal value. We do not offer refunds.
No returns. No exchanges.
Flower Care
- Hand-Tied Bouquets: Keep away from direct sunlight and heating/cooling units. Remove the binding, recut stems at an angle, and place in fresh cool water. Change water and recut stems every other day.
- Vase Arrangements: Keep away from direct sunlight and heating/cooling units. Change water every other day.
- Dried Arrangements: Do not add water. Keep out of direct sunlight to prevent discolouration. Light dusting may be needed. Enjoy indefinitely.