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Policies

Card Messages – We provide complimentary 3.5” x 2.25” cards with handwritten messages with each flower delivery. Please note, we do not alter or edit card message requests. The way you input the card message is how it will be received by the recipient. Feel free to get creative, we’ve seen it all!


Delivery/Pick Up Dates & Times – We deliver flowers from Monday to Saturday. Same-day deliveries must be placed by 10:00 AM. Orders placed after 10:00 AM will be delivered the following business day. Please note, we DO NOT accept same-day deliveries on Sundays & Mondays. Monday delivery orders must be placed by 1pm on the Saturday prior. Delivery routes are established daily based on the most efficient route and we strive to ensure your recipient receives their blooms as soon as possible.

Curb-side pick up is available:
Tuesday - 2pm to 5pm
Wednesday to Friday - 11am to 5pm
Saturday - 10am to 2pm


Quality Standards – Our selection of blooms and greenery are all cut from their plants at different times. Each product also has a completely unique vase life expectancy. Therefore, it is possible that some blooms may outlive each other. We do guarantee that your arrangement will look fresh for at least 48 hours. If you are concerned with the quality of your order, please send us a photo of the entire arrangement and description of the issue to info@rikkimarcone.com. We will take reasonable action to rectify your concern, which may result in replacement of your order on the next business day.  


Recipient Not Home/Not Available – If your recipient is not home when their delivery arrives, we will leave the flowers in the safest location possible, often next to the front door, on the porch. Our delivery team will contact the recipient to let them know of the delivery attempt. If our delivery staff does not deem it safe to leave your order, often due to poor weather condition or high likelihood of damage, we will contact the recipient directly. A same-day second delivery may be attempted, if time allows for it. Please note, flower cannot be left outside if temperatures are above or below a certain threshold. In this case, flowers will be brought back to our studio and additional delivery fees may apply.

Flower Care

Fresh cut bouquets – To maximize the lifespan of your flowers, please keep your fresh cut bouquet away from direct sunlight and direct heating/cooling units. Remove the tie that binds the bouquet. Recut your stems on a sharp angle before placing them into a clean vase with cool water. Recut your stems and change the water every other day. 


Vase arrangements - To maximize the lifespan of your flowers, please keep your fresh cut bouquet away from direct sunlight and direct heating/cooling units. Change the water every other day.


Delivery Prices

Flat fee $12 within Toronto and the GTA.